In-Stock Items: Please note the following
order processing terms before selecting your
shipping method establishing an expected delivery
timeframe: Orders for in-stock items that
request standard ground service shipping should
be processed and shipped within 48 hours,
excluding weekend days and holidays. Orders
submitted on weekend days and holidays should
be processed within 48 hours beginning with
the next business day. Orders submitted for
in-stock items that request priority shipping
methods (i.e., other than standard ground
service) should be processed and shipped within
24 hours; however, if such orders are placed
by 2:00pm eastern standard time (EST), licensedDIRECT
shall make reasonable efforts to ship “priority
shipping” orders the same-day if possible.
Back-Order Items: For items not currently
in-stock, customers may choose to submit a
back-order for the item(s). Customers choosing
credit card payment terms can automatically
back-order items, but their credit card will
NOT be billed until the item(s) arrive and
the order is actually processed and shipped.
For all other forms of payment, customers
must provide prepayment to back-order an item.
All back-ordered items will list an estimated
delivery or due date when the item is expected
to become available to ship to the customer.
Please note that estimated delivery dates
are subject to change without notice due to
manufacturer production and/or delivery schedules
and other outside factors; licensedDIRECT,
LLC. has no control over actual delivery dates
for back-order items but shall make all reasonable
efforts to publish estimated delivery dates
based on the most accurate information available.
All back-orders WILL AUTOMATICALLY BE PROCESSED & SHIPPED
immediately upon receipt of the item(s) in-stock.
A customer may cancel an open back-order at
any time prior to the actual processing and
shipping of the item(s), but accepts full
responsibility for prompt and sufficient notice
to licensedDIRECT (please see “Customer
Service – Change/Cancel Order or Backorder
Policy below for additional details). By back-ordering
an item, the customer acknowledges and agrees
to all such terms.
All prices are subject to change without notice.
Official members of the Brian Vickers Fan
Club (BVFC) receive an automatic 10% discount
on published prices; however, BVFC members
are required to register as customers with
licensedDIRECT using their same BVFC username & password
in order to process their discount properly.
This procedure is the BVFC member’s
responsibility and licensedDIRECT cannot be
held liable for any discount not applied to
an order.
Payment Terms
Accepted forms of payment include VISA and
MasterCard credit cards, personal check or
money order (or equivalent certified payment).
Please allow 10 additional business days for
processing of payment by personal check.
UPS is the preferred shipping service of licensedDIRECT,
LLC. licensedDIRECT reserves the right to
make all final decisions regarding shipping
carriers if and/or when necessary.
Any damage due to shipping must be referred
directly to the carrier service. licensedDIRECT
cannot be responsible for damages due to carriers'
negligence.
HOLIDAY SHIPPING TERMS: Normal order processing
and shipping terms, including delivery timeframes,
may be affected by special holiday shipping
schedules established by the respective carrier(s);
LicensedDIRECT, LLC. cannot be held responsible
for any order delivery delays resulting from
such policies, inclement weather or other
outside factors not within its reasonable
control which may impact order delivery. It
is highly recommended that customers placing
orders on or near applicable holidays verify
and factor any such variances into their desired
delivery timeframe and choice of shipping
service, prior to placing their order.
The shipping charges for each order are automatically
calculated during order processing, based
upon the approximate weight of the item(s)
and published shipper rates – factors
affecting the net shipping charges for an
order include the total net weight of the
item(s) ordered, basic packaging required
to safely ship such item(s), the total value
of order and accompanying shipper insurance,
the destination address and the method of
shipping chosen by the customer.
Orders with a delivery address located outside
of the continental United States may be subject
to additional freight or related surcharges
and/or taxes, according to shipping carrier
policies and actual order destinations. Such
additional fees may not be accounted for during
standard automated order processing; in such
instances, the customer shall be notified
and is responsible for any such additional
charges.
Any discrepancies in order processing or shipment,
such as quantity of items invoiced versus
actual items delivered, must be reported within
10 days of receipt by customer in order to
make a legitimate claim of error.
Customer return policies are established in
the best interests of both our customers and
licensedDIRECT, LLC. If a customer fails to
follow these basic procedures, the return
or exchange will NOT be processed.
All returns or exchanges must be pre-approved
by an authorized representative of licensedDIRECT
via issue of an RGA (return goods authorization).
Receipt of return/exchange must be accomplished
within 30 days of date of purchase.
All sales of inventory overstock, clearance
and other similar sale and/or special merchandise
are considered final upon shipment from licensedDIRECT;
there is NO return policy for such transactions.
LicensedDIRECT will NOT accept or process
returned merchandise unless the customer has
first been issued a proper RGA #. Please DO
NOT return any goods without pre-authorization
from licensedDIRECT.
If return/exchange is requested or required
due to shipping error by licensedDIRECT or
receipt of a defective product, customer shall
not be responsible for associated shipping
charges. In all other cases, customer shall
be responsible for shipping charges associated
with return/exchange.
In order to receive an RGA, please complete
the RGA Form and return
to licensedDIRECT, LLC. via the following
approved methods:
All returned/exchange merchandise must be
received by licensedDIRECT, LLC. in identical,
new condition as originally shipped to the
customer – no exceptions. THIS INCLUDES
THE PACKAGING FOR THE MERCHANDISE ITSELF,
when applicable. If the merchandise, including
its packaging, is not "like new" (as originally
shipped to the customer), it cannot be resold
as new; therefore, a restocking charge and/or
denial of credit may apply.
All merchandise must be properly repackaged
in order to ensure safe shipment and delivery
of the merchandise to licensedDIRECT, LLC.
Following are examples of improper packaging/shipping
procedures:
Returning merchandise "loose" in the
shipping container, allowing it and/or
the packaging to become damaged during
transit.
Writing on or otherwise defacing the
packaging, damaging packaging beyond reasonable
efforts required to open or use the merchandise,
or not returning the merchandise in the
original packaging.
licensedDIRECT, LLC. reserves the right to
apply a restocking charge and/or deny credit
to the customer for returned merchandise that
has been special-ordered, altered, modified,
damaged, or otherwise changed from its original
state, regardless of reason.
"Return of Merchandise" policies for licensedDIRECT,
LLC. are designed to ensure that we can provide
the highest level of customer service and
satisfaction possible. All customers are expected
to adhere to this policy. If you have any
questions regarding this policy, please contact
an authorized representative of licensedDIRECT.
We appreciate your business!
There are absolutely no warranties, implied
or otherwise, of merchantability or fitness
for a particular purpose or application. licensedDIRECT,
LLC. will not be responsible for any incidental
or consequential damages, including but not
limited to property damage or personal injury,
to the full extent permitted by law.
licensedDIRECT, LLC. reserves the right to
make changes in design, materials, specifications
and any other changes to products without
incurring liability or obligation with respect
to similar products previously manufactured
or made available. licensedDIRECT, LLC. assumes
no liability for errors contained herein.
licensedDIRECT, LLC. is an independent contractor
of Brian Vickers, LLC. and serves as the exclusive
on-line marketing and sales representative
on behalf of www.brianvickers.com.
Product images, illustrations, photographs,
specifications and related information presented
on this site are for reference purposes only – actual
product may vary based on various factors.
Not responsible for any typographical errors
or omissions.
All content contained within this website
and any affiliated sites, including but not
limited to the graphic designs, copy and other
features, images and trademarks, including
but not limited to the “Vickers Rights”,
which shall mean and include the name, likeness,
image, voice, signature and any and all similar
marks associated with Brian Vickers and owned
by BVLLC, is the exclusive property of Brian
Vickers, LLC., and/or its respective owners,
and may not be copied, reproduced or otherwise
redistributed for any purpose whatsoever without
the express written consent of an authorized
representative of licensedDIRECT and/or the
respective owner. The name “Brian Vickers” and “Brian
Vickers signature mark” are registered
as U.S. federal trademarks and various other
marks owned by BVLLC, including but not limited
to the BVLLC and BVFC logos, are also claimed
as trademarks.
No information should be submitted to or posted
on the site(s) by users under the age of 18
years without the consent and supervision
of their parent or legal guardian, including
any purchase of merchandise.
licensedDIRECT generates and maintains a comprehensive
secure database of personal customer information
voluntarily submitted by users in order to
process and provide the various services offered,
including, but not limited to: registering
for electronic newsletters, contests and related
promotional offers, or other membership services,
answering surveys, or purchasing items from
the official merchandise store of brianvickers.com.
This information may include, but not be limited
to, the following: name, address, telephone/fax
number(s), email address, and certain financial
information, such as credit card or related
payment data. Such information is considered
strictly confidential to our customers and
licensedDIRECT; therefore, access to the information
obtained from our operations and maintained
in our database is restricted to only those
employees, agents and/or contractors deemed
absolutely necessary. The most advanced commercially-available
encryption and security-related measures are
employed by licensedDIRECT and/or required
of contractors on our behalf, for the specific
purpose of protecting the integrity of such
information.
In addition, certain online or digital technologies
may be employed to track and monitor specific
activities within our website(s), solely for
the purpose of improving the site(s) and the
products and customer services offered. The
information generated by such activity may
include, but not be limited to, the following:
your ISP (internet service provider), site(s)
you were directed to/from our site(s), the
time/length of your activity on our site(s)
and your specific activity within our site(s).
licensedDIRECT, LLC. and Brian Vickers, LLC.
do not share, distribute or sell any specific
personal, non-aggregate customer information
to any 3rd parties for any purpose, unless
otherwise required or permitted by law. licensedDIRECT,
LLC. and/or Brian Vickers, LLC. reserve the
right to amend or modify this information/privacy
policy at its sole discretion without prior
notice.
Please note that information posted
to message boards, on-line chats and similar
forums becomes public information and users
should take reasonable and appropriate steps
when determining what information to reveal
or use with regard to such services. We
recommend that all users, and in particular
those under the age of 18, be careful to
avoid providing any personally-identifying
information when choosing to use or participate
in such services. All users must follow
and abide by the posted guidelines, including
but not limited to reasonable and commercially
acceptable standards of conduct and behavior.
This site may contain various links to other
sites not maintained or supervised by our
firm, including but not limited to sites of
sponsors, advertisers and other partners.
Please note that those sites may have policies
that differ from Brianvickers.com and by voluntarily
choosing to use said links, the user acknowledges
that Brianvickers.com has no operating supervision
or control over such sites, services or their
related policies and procedures.
It may be possible for third parties
not under the control of LicensedDIRECT,
LLC. and affiliates in any manner whatsoever
to intercept, access or otherwise unlawfully
interfere with transmissions, private communications
or database-related information. Any use
of the internet, our websites and services
related to these sites is done so at the
user's own risk. By using this site and
signifying agreement to the terms of use
and privacy, the user further agrees to
protect, indemnify and save harmless LicensedDIRECT,
BVLLC, Vickers, affiliates and representatives
(“licensedDIRECT”) from and
against any and all expenses, damages, claims,
suits, actions, judgments and costs whatsoever,
including reasonable attorney fees and expenses,
arising our of, or in any way connected
with, actions or omissions of licensedDIRECT
or any claim, of action for personal injury,
death or otherwise involving licenseDIRECT.
LicensedDIRECT, LLC. reserves the right to
change or modify the terms of these policies
at its sole discretion and without prior notice.
Users may forward questions concerning these
policies to contact@licensedDirect.com
USE OF THIS SITE AND/OR RELATED
SITES SIGNIFIES YOUR AGREEMENT TO THE TERMS
OF USE AND PRIVACY POLICY.